Complaints management

We value all feedback, good and bad, because it helps us to improve our efficiency and effectiveness.

If you have a complaint about an action or decision made by us, we would welcome the opportunity to assist you and resolve your complaint.

Outdoor fire safety

Every year we respond to fires that threaten people, property and the environment. Some of these fires escape from smaller fires that are part of permitted activities and some are caused by irresponsible behaviour.

If people are careful with fire, the loss and damage can be greatly reduced.

The information will help you understand your obligations and responsibilities when using fire outdoors.

Annual Reports

Our annual report provides information about us, how we are governed, our activities, performance and future direction. The annual report also provides an overview of financial and non-financial performance and key achievements.

Work180

We strive to reflect the communities we serve, embracing and celebrating the diversity of our staff and volunteer workforce. We live our values of respect, integrity, courage, loyalty and trust, embedding them in everything we do.

Our Fairness, Equity and Inclusion Framework outlines our commitment to:

Certificate validation request

This form may be used to validate a Statement of Attainment or Qualification certificate issued by Queensland Fire and Emergency Services RTO No. 1499 or Emergency Management Queensland RTO No. 4338.

Please complete all fields and submit your request. A verification email will be returned to the email address provided. (Please allow two working days for response.)