My neighbour has a backyard fire and there’s a lots of smoke.

If you are concerned about a fire or smoke in your area, please call Triple Zero (000) immediately. 

Many local councils in Queensland have rules around smoke nuisance, and residents must avoid creating air and odour that impacts on their neighbours. You should try to have a conversation with your neighbour first as they may not be aware their fire or smoke is causing problems.

If you are unable to speak with your neighbour or they are not receptive to your concerns, complaints about smoke should be directed to your local council. If it’s a repeat issue, make a nuisance diary with the dates, times, durations and how you have been impacted to support your complaint. 

Where can I find more information about smoke alarms?

Up to date information about smoke alarms and your responsibilities under Queensland legislation can be found on our smoke alarms page. Check if your question has been answered on our frequently asked questions about smoke alarms. 

If you are unable to find an answer, please email SmokeAlarms@fire.qld.gov.au or call 13 QGOV (13 74 68).

The smoke alarm in the vacant home next door won’t stop. Who do I tell?

A sounding smoke alarm where there is no smoke or fire is considered a nuisance alarm and noise related issue. You can contact Policelink to lodge a noise complaint. 

My insurance company has asked for a fire report after my vehicle/house fire. How do I get one?

The Administrative Access Scheme allows members of the public to access certain information held by QFD (such as fire investigation reports and incident reports) without having to apply through the formal Information Privacy or Right to Information application process. You can submit a request by emailing qfesadminaccess@fire.qld.gov.au, calling (07) 3635 3548 or postal to 

Queensland Fire Department
Administrative Access Scheme
GPO Box 1425
Brisbane Qld 4001

I am concerned an existing or new building is unsafe. Who should I contact?

You can contact your local Community Safety Office with any building safety concerns such as smoke alarm requirements and compliance or fire hazards. 

I stayed in a hotel and none of the rooms had smoke alarms. Who do I tell?

You can contact your local Community Safety Office with any building safety concerns such as smoke alarm requirements and compliance or fire hazards. 

Who can I contact to have a home fire safety assessment completed?

Safehome is a free program delivered by the Queensland Fire Department to help residents recognise and remove fire safety hazards in and around the home. The program is delivered by firefighters and involves a home visit which typically takes around 45 minutes to complete. 

I would like a firefighter to visit a school or kindergarten, how can I organise a visit?

You can lodge your request on our website via our online enquiry form. 

I’d like to recognise and compliment the work of one of your staff or volunteers. 

If you would like to compliment the department, a staff member or a volunteer on something done well, you can:

• send us your compliment by using the Queensland Government complaints and compliments online form
• call 13QGOV (13 74 68) within Australia

I would like to make a complaint about one of your staff members or volunteers. 

If you are unhappy about the services or actions of the department, a staff member or a volunteer, you can make a complaint by:

• send us your compliment by using the Queensland Government complaints and compliments online form
• call 13QGOV (13 74 68) within Australia

I would like to buy a smoke alarm, fire blanket or extinguisher. Where should I go?

As a government organisation, the Queensland Government is unable to recommend specific businesses. However, many supermarkets, camping, and home improvement stores stock fire safety equipment. We recommend conducting a web search for the item(s) you are looking for.

Can I sell you my product or service?

As a government department, we have strict policies and procedures around the procurement of goods and services. Under these rules, we are only able to purchase items from registered businesses, often through a comprehensive cost analysis and tender process. As a result, we are unable to purchase items from the general public.