The best way to make a complaint is via the Queensland Government online form.

Please also refer to our privacy statement.

We accept and address anonymous complaints. However, please note that handling anonymous complaints can be more challenging if additional information is needed. Additionally, without contact details, we are unable to provide updates or inform you about the outcome of any actions taken.

From 1 January 2020, a person may make a human rights complaint under the Queensland Human Rights Act 2019.

As a public entity, we are required to act and make decisions in a way that is compatible with human rights. If you believe we have breached your human rights, you are entitled to lodge a complaint with us.

We are committed to addressing your concerns and will respond to your complaint within 45 working days. If you do not receive a response within this timeframe, or if you are not satisfied with our response, you can escalate your complaint to the Queensland Human Rights Commission (QHRC).

If you are deaf, or have a hearing or speech impairment, you can contact the Ethical Standards Unit through the National Relay Service (NRS) using the following options:

• TTY users: Call 13 36 77 and ask for the number you need.
• Speak and Listen (speech-to-speech relay) users: Call 1300 555 727 and ask for the number you need.
• Internet relay users: Connect to the NRS at https://www.accesshub.gov.au/about-the-nrs/nrs-call-numbers-and-links and ask for the number you need.
• For more information about the National Relay Service, call 1800 555 660.

Handling Your Complaint
When we receive your complaint, we will acknowledge it and aim to resolve it as quickly as possible.

• We may contact you if further information is required.
• Once your complaint has been addressed, we will write to you with the outcome.
• Most complaints are resolved within 30 days. However, more complex complaints may take longer, and we will keep you informed if this is the case.
• If we are unable to address your complaint (e.g., if the issue is outside our jurisdiction), we will notify you in writing.

Customer Complaint Statistics
A ‘customer complaint’ refers to a complaint about the service or actions of the department or its staff, made by a person directly affected by that service or action. Below are the statistics for customer complaints received during the reporting period:

• Reporting Period: 1 July 2024 to 30 June 2025
• Customer complaints received: 73
• Complaints resulting in further action: 73
• Complaints resulting in no further action: 0

These figures reflect customer complaints reported to the Strategy and Corporate Services Division during the specified period.

Management of complaints policy (PDF, 235 KB)

Customer complaints procedure (PDF, 255 KB)

Public Interest Disclosure Procedure (PDF, 519 KB)