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  • Recovery
    Recovery Disasters and emergencies are powerful and upsetting incidents that impact every aspect of our lives. Recovery is usually a gradual process with your safety being of the most importance. This page provides a range of information about the steps and processes to take following an event and the support systems that will help you…
  • After a Fire
    After a Fire The information provided here is intended to help people whose homes have been damaged or destroyed by fire. While what has happened may be difficult to accept, there are things you can do right now to begin rebuilding your life and home.Download the After the Fire Booklet. Things to doCheck with the fire office-in-charge…
  • Battery and charging safety
    Battery and charging safety Lithium-ion batteries and powered devices What are lithium-ion batteries? What are lithium-ion batteries?…
  • Unwanted alarms charging
    Unwanted alarms charging We charge for attendance at unwanted alarm activations to encourage building owners/occupiers to be continually proactive in managing fire alarm systems, thus reducing unwanted alarm activations.They are empowered to do so under the Fire Services Act 1990 Part 6 Charges for services.Under the conditions of…
  • Transfer of ownership
    Transfer of ownership Invoicing requirementsIt is our requirement that the owner of a monitored premises is invoiced for all alarm management charges as per Section 128, Fire Services Act 1990.As an owner of monitored premises you may require the occupier or tenant to be responsible for paying the alarm management charge. Financial…
  • Alarm Signalling Equipment
    Alarm Signalling Equipment What is an Alarm Signalling Equipment (ASE)?Fire Indication Panel and Upgraded ASE unitAn ASE is the device inside your fire panel that enables us to monitor your building's fire equipment. The ASE will send signals to the fire monitoring centre to advise of any changes in status of your fire equipment e.g.…
  • Media at firegrounds
    Media at firegrounds Incident control teams at the scene of a bushfire are responsible for the safety of all persons on a fireground and must be aware of the location of media representatives at all times.In Queensland, official accreditation or training is not required by media representatives before entering a fireground. However, your…

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