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- Alarm monitoring The Alarm & Financial Management teams provide services and advice to us, our customers and the broader community regarding the management and monitoring of automatic fire alarms, including unwanted alarm activations.Alarm monitoring is a service to ensure buildings that are either prescribed under legislation or have…
- Unwanted alarm activation An unwanted alarm is defined as an emergency alarm signalled at a time when we are satisfied there was no emergency requiring the attendance of the fire service.We respond to around 18,000 unwanted alarm activations from monitored fire alarm systems per year. This creates a high burden on the community in the form…
- Preventing unwanted alarms checklist Reducing unwanted alarm activation is your responsibility. Below is a checklist which may assist with the reduction of unwanted alarms:Always liaise with your fire alarm specialist.Ensure the fire alarm system is regularly maintained and tested to the appropriate Australian Standard.Seek advice from your…
- Pragmatic cooking and shower test This test is conducted by us and is applicable to any Class 2 or 3 building served by an Automatic Fire Detection and Alarm System required to comply with AS1670.1.In addition to other alarm testing, and prior to the issuing of a final approval, we must be satisfied that the system will achieve specified…
- Contract and account management The Alarm and Financial Management Units are responsible for providing contractual and technical support to monitored alarm premises. This is done through:alarm connectionsalarm disconnectionstransfer of ownershipalarm isolationsAlarm Signalling Equipment (ASE) fault diagnosisASE technical support and…
- Alarm connections and disconnections Alarm ConnectionsDo all premises need to be connected directly to the brigade?Fire alarm monitoring for a premises may be prescribed under legislation through the Building Code of Australia. If your premises is deemed to require monitoring under the code, failure to be monitored may make the building…
- Account services The Debt and Account Management unit delivers a range of invoicing and receivables management services through legal recovery, insolvency and auditing. Account Management endeavour to provide exceptional client services and a strong culture of compliance with regard to legislation and regulations that we are governed by.…
- Alarm Isolations Alarm isolation is when the fire panel is prevented from sending signals to the Fire Monitoring Centre (FMC) through utilising the features of the Fire Indicator Panel (FIP) or the Alarm Signalling Equipment (ASE). There are two main ways that isolation can be carried out;Through the features of your FIP; andDirectly isolating…
- E-lodgement Login or registerOur e-lodgement is a state-wide web-based portal for the electronic lodgement and processing of Queensland Fire Department referrals under the Planning Act 2016.New users can get started with our e-lodgement by using the login or register link above. Returning users can also log in to continue lodging and managing…