Your application must be submitted before the advertised closing date. There will be no allowance for late applications. Falsifying any information on your application will result in a termination of your application.

Accepted applicants will be emailed information regarding the completion of the typing test.

Accurate and efficient typing skills are extremely valuable as a Fire Communication Officer in a 000 call centre. Fire Communication Officers are required to quickly and accurately communicate during 000 emergency calls, typing and logging jobs efficiently while using multiple systems.

Given the importance of this skill, applicants need to be assessed on their typing ability during the recruitment and selection process.

Ideally, you should be able to demonstrate typing skills at the speed of 45 word per minutes (wpm) with minimum errors (approx. 95% accuracy).

If selected to progress, applicants will be required to complete the online work related and suitability psychometric assessments.

The online assessments are designed to measure an individual’s ability to learn, critically analyse written facts, make valid judgements, to perceive and understand emotions and emotional knowledge, and access and generate emotions to assist thought.

Applicants will be emailed the links to complete these assessments, covering the areas of Verbal Reasoning, Abstract Reasoning and Emotional Intelligence.

At this stage of the process it is suggested to visit a local Fire Communications Centre ahead of the State Panel Interviews.

The State Panel Interview is a critical part of the fire communications officer selection process. You will be required to speak in front of an interview panel, which will include our operational staff and an independent staff member.

The interview enables the applicant to provide information regarding specific capabilities required for the position. You will be expected to articulate your motivation for becoming a fire communications officer and the attributes and qualities you would bring to the role. You will also be required to demonstrate a sound understanding of the role and the requirements associated.

Be prepared to answer behavioural and scenario-based questions. We recommend that you perform outside research into the role, such as visiting a communications centre or speaking with current fire communications officers about their experiences.

At this time, you will be required to provide evidence of having obtained a paid Working With Children Blue Card from Blue Card Services Queensland.

We take the safety of children extremely seriously and having a workforce of blue card holders demonstrates to our communities that we will always strive to uphold our values and conduct ourselves at the highest standard possible. All staff employed under the Fire Services Act 1990 are required to hold a blue card.

*If you are a disqualified person or a negative notice holder, you are not eligible to apply for a blue card. Contact Blue Card Services on 1800 113 611 to discuss your eligibility options.

Blue Card Services website

Who cannot apply for or hold a blue card?

You will receive an 'acknowledgement of receipt' email from our Talent Acquisition Team once your application has been successfully submitted.

We will undertake a check on your criminal history. Note that past offences will be considered on a case-by-case basis and may or may not affect the success of your application.

This is designed to evaluate whether you have the necessary characteristics to perform the role of a fire communications officer including the mental and emotional demands. There are a number of assessments required including online assessments, group assessments and one on one assessments.

If you have completed the fire communications officer psychological assessments within the last 12 months you may not be required to complete these assessments.

Our Talent Acquisition Team will advise you at the appropriate time in the process whether or not you are required to complete them.

Candidate's must satisfy all our medical requirements to progress. Some medical conditions have been identified to as significant risk for the role fire communications officers, however each candidate will be assessed on a case-by-case basis at the discretion of our Medical Advisor and furthermore, against the inherent requirements associated with the role which is being applied for; final determination on a candidate's medical suitability is made by our Medical Advisor.

All applicants should ensure that information from treating doctors/specialists relating to any pre-existing medical conditions is available at the time of their medical assessment. This will allow for a timely assessment and avoid delays in the processing of their applications.

If you are unable to attend or do not successfully complete an assessment, you will not be provided with an opportunity to re-attempt. There is no flexibility with regard to assessment dates and our Talent Acquisition Team is unable to consider any requests for such.

It's important to note that successful completion of an assessment does not guarantee progression through the recruitment process. Selection may need to be made at any stage in the process and will be done by the selection panel.