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DES Home > QFRS Home > FireCare > Peer Support

Peer Support

The goal of FireCare is to promote staff well-being.

Peer Support is an integral part of the FireCare service. 

The Peer Support Officer’s Role

Peer Support Officers provide:

Peer Support Officers are NOT counsellors and thereby have limitations to their role; however, they will at all times help others to appropriately seek professional counselling support.

Each Peer Support Officer and all workplaces in every region have a list of external counsellors registered with FireCare to provide services throughout Queensland.

For more information refer to:

Critical Incident Response & Management

Peer Support Officers are often involved when an event of high emotional impact arises.  In this case they may:


Peer Support Officers adhere to strict confidentiality in all interactions with fellow workers.  To this end, Peer Support Officers sign a Statement of Agreement and a Code of Ethics, binding them to the guidelines, policies and procedures of FireCare, which are in accordance with the DES Privacy Policy Statement (refer section 15.6 of the DES Financial Management Practices Manual)

FireCare information may only be revealed when:

Who can contact a Peer Support Officer?

Any QFRS staff or any staff member’s immediate family experiencing personal or work-related problems.

Any Rural Fire Service volunteer or their immediate family experiencing QFRS work-related problems.

FireCare considers Immediate Family to include a person’s spouse/de facto and children.

When should I seek help?

You should seek help from a Peer Support Officer or FireCare Counsellor if you notice changes in:

Are you interested in becoming a Peer Support Officer?

If you are an employee or volunteer of the Queensland Fire and Rescue Service and possess the necessary Personal Qualities, then you may be eligible to become a Peer Support Officer.  An Application Form can be downloaded, completed and returned to the FireCare office –    
The decision to continue the application at all stages of the process will be at the discretion of the Manager, FireCare. 

To become a Peer Support Officer, an applicant must successfully complete the selection, Peer Support training and probation period.

For more information refer to the PSO Information Kit

We collect your personal information (e.g. email address details) to address your matter and will only disclose it to third parties if authorised by law or with your consent. To find out further information, please refer to our privacy statement.

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Last updated 12 June 2012