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DES Home > QFRS Home > Fire & Emergency Services Support Network > Peer Support

Peer Support

The goal of Fire & Emergency Services Support Network is to promote staff well-being.

Peer Support is an integral part of the Fire & Emergency Services Support Network service. 

The Peer Support Officer’s Role

Peer Support Officers provide:

Peer Support Officers are NOT counsellors and thereby have limitations to their role; however, they will at all times help others to appropriately seek professional counselling support.

Each Peer Support Officer and all workplaces in every region have a list of external counsellors registered with FireCare to provide services throughout Queensland.

For more information refer to:

If you are seeking professional counselling support, please see the Counsellors page

Critical Incident Response & Management

Peer Support Officers are often involved when an event of high emotional impact arises.  In this case they may:


Peer Support Officers adhere to strict confidentiality in all interactions with fellow workers.  To this end, Peer Support Officers sign a Statement of Agreement and a Code of Ethics, binding them to the guidelines, policies and procedures of Fire & Emergency Services Support Network, which are in accordance with the DES Privacy Policy Statement (refer section 15.6 of the DES Financial Management Practices Manual)

Personal information about staff and volunteers gained through their roles as PSOs may only be revealed when:

Who can contact a Peer Support Officer?

Any QFES staff member or volunteer or their immediate family experiencing personal or work-related problems.

This includes Fire & Rescue staff, Auxiliary Firefighters, Rural Fire Volunteers, SES Volunteers and all QFES administrative, technical or professional staff.

Fire & Emergency Services Support Network considers immediate family to include a person’s spouse/de facto and children.

When should I seek help?

You should seek help from a Peer Support Officer or Fire & Emergency Services Support Network Counsellor if you notice:

Are you interested in becoming a Peer Support Officer?

If you are an employee or volunteer of the Queensland Fire and Emergency Services and possess the necessary Personal Qualities, then you may be eligible to become a Peer Support Officer.  An Application Form can be downloaded, completed and returned to the Fire & Emergency Services Support Network office –

There are several steps in the application process that will assist you and the FESSN Management Team to determine if you are the right fit for the this volunteer position.  The final decision however, rests with the Coordinator Peer Support Programs, Fire & Emergency Services Support Network.

To become a Peer Support Officer an applicant must successfully complete the selection process (this includes the induction course), and a probation perio

For more information refer to the PSO Information Kit

We collect your personal information (e.g. email address details) to address your matter and will only disclose it to third parties if authorised by law or with your consent. To find out further information, please refer to our privacy statement.

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Last updated 8 April 2015