Frequently Asked Questions

When should I seek help?

You should seek help from a Peer Support Officer or FireCare Counsellor if you notice changes in:

The way you feel
An increase in your alcohol, tobacco and other drugs use
Any decline in your relationship with others
Any persistent change of behaviour that is not normal for yourself

What type of issues does FireCare address?

FireCare can address any life issue that may be troubling you. For example:

Critical incident stress
Work issues such as conflict, stress, harassment and bullying etc
Emotional difficulties
Self-esteem issues
Home/Family/Relationship difficulties
Communication difficulties

Who Can Use FireCare?

Any staff member who is employed by the QFRS in a permanent, part-time or casual basis and/or members of their immediate family for any personal or work-related issue.

All Volunteers of Rural Fire Service and/or their immediate family, solely for work related issues involving emergency services work related difficulties.

FireCare acknowledges “immediate family” as a spouse/de facto and children.

How do I use FireCare?

Peer Support Officers and workplaces in each region have a List of Peer Support Officers and List of FireCare Counsellors throughout Queensland.

Last updated 06 March 2008